李雷;赵先德;简兆权;

• 1:华南理工大学供应链整合与服务创新研究所

摘要(Abstract)：

近年来,电子服务(e-service)蓬勃发展,但电子服务研究才刚刚起步。通过梳理现有电子服务研究文献不难发现,目前学者们主要遵循商品主导逻辑,依据电子服务的服务站点形态、服务传递渠道形态以及所涉及商品的形态三个维度来界定电子服务概念,并且因对各维度的重视程度不同而形成了四种不同的视角。本文在评判现有相关研究成果的基础上,遵循符合信息时代特征的服务主导逻辑对电子服务概念进行了重新界定,然后提出了一个电子服务概念模型并识别了电子服务的基本特征,最后指出了未来的电子服务研究机会,希望能为国内学者开展电子服务研究、国内企业开展电子服务业务提供些许启示。

关键词(KeyWords)： 电子服务;商品主导逻辑;服务主导逻辑;虚拟化;实体化

Abstract:

Keywords:

基金项目(Foundation): 国家自然科学基金重大项目《网络环境下的服务创新与服务设计研究》(编号:71090403/71090400),国家自然科学基金资助项目《关系镶嵌结构与网络能力对服务创新绩效的影响研究》(编号:70872030)

作者(Authors): 李雷;赵先德;简兆权;

DOI: 10.16538/j.cnki.fem.2012.04.007

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