李雷,赵先德,杨怀珍

• 1:华南理工大学供应链整合与服务创新研究所
• 2:桂林电子科技大学商学院

摘要(Abstract)：

新服务开发是现代服务业进行创新的重要活动,不仅关系到相关服务企业的利润,而且直接影响到国家的经济发展水平。本文以新服务的定义和观测单元,以及新服务开发的定义和类型、过程、绩效维度划分和测量、绩效前因为框架,依次述评了国外学者的研究成果,并基于当今的网络时代背景指出了新服务开发的发展趋势及潜藏的研究机会,目的在于为我国学者了解国外新服务开发理论研究的现状及发展趋势提供参考,尤其为我国企业开展相关活动提供启示。

关键词(KeyWords)： 新服务;新服务开发;服务设计;服务产出;服务提供

Abstract:

Keywords:

基金项目(Foundation): 国家自然科学基金重大资助项目《网络环境下的服务运作管理研究》(编号:71090403/71090400),国家自然科学基金资助项目《关系镶嵌结构与网络能力对服务创新绩效的影响研究》(编号:70872030)

作者(Author): 李雷,赵先德,杨怀珍

DOI: 10.16538/j.cnki.fem.2012.01.008

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